By Submitting Payment You Agree to Our Full Return Policy.
We Offer Our Customers a 14 Day Money Back Guarantee, on all our website Orders. We Have a Strict NO exchange policy, Only if Order arrives damage or incorrect from what was originally ordered.
Please Note: We provide FREE samples before submitting order if you're not sure or would like to confirm the color or velvet fabric style of the curtain before submitting order. Which we strongly suggest getting beforehand to confirm color or velvet fabric style you will be receiving. So if your returning the order do to NOT liking the color or fabric the 20% restocking fee still applies.
Buyer is responsible for return shipping fees on all return orders.
If item is being return for a refund, a 20% restocking fee will be charged on all our Curtains, Valances and Curtain Hardware within our 14 day return policy (Do to them being Made to Order). If the return surpasses our 14 day return policy there will be a 35% restocking fee charged to the total. Item must be return in the same manner as received, for a refund.
Please be aware if you happen to cancel an order once submitted you will incur a 20% Cancellation fee, as all orders are made to order and this fee is do to to lose of the fabric of making your order.
If you happen to order a Custom order and decided the order was not to your satisfaction and would like to return it, a 35% restocking fee will be charged. Item must be return in the same manner as received, for a refund.
Please Be advised, we DO NOT Accept Returns or provide any Refunds for Orders Older than 60 days (2 months). If the order gets return either way, no refund will be provided or return unless payed for re-shipping the order out to you.
If you have any concerns or questions about your order, once you have received it. Please contact us and we’ll try our hardest to resolve your problem or answer your questions before returning the item. As our customers Feedback is very important to us. We want to make sure you’re 100% Satisfied with your purchase.